Support & Service Training
Customer service is the important part of any business. The customer support skills training is created to enhance the presentation, productivity, and entire performance of your customer support team. Customer support training enables you to methodically and periodically train support agents to expertly, represent your brand, perform dispute resolutions, manage time & stress attain technical knowhow of products and processes, etc. It is important for investing in training your customer service team, because after sales experience decides the account growth, term of engagement & loyalty. MapleLMS helps to train your customer facing teams with best practices and procedures.
What do you gain?
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Easy Content Upload
Trainers can frequently add the content in several formats covering audio, video, SCORM files and PowerPoint presentations seamlessly. -
Off-the-shelf Training Content
Select from huge variety of content in the MapleLMS training material catalog to enhance the skills of your employees. Choose the topics like telephone etiquette, handling customer queries and complaints, technical skills, etc. -
Enhanced Customer Support
Our support and service training platform smoothly runs without any technical glitches. We have a robust customer support team available 24*7 round the clock via chat, email, or toll-free number. -
Decrease Support Training Costs
Rich course library, innovative features and applications like Content Authoring tool, Online Exams, AI Proctoring, makes it a package that decrease employee training costs covering venue, external instructor, travel expenses, etc.
Automated Process
Our innovative LMS integration system will effectively help you in automating repetitive tasks. Get hassle-free administration for your employee training and development where you can automatically grade tests with assignments.
Tracking
Effortlessly track trainees’ course completions and assignments, view & analyze the stages of course completion. Send reminders to your employees for finishing the assignments timely.
How can MapleLMS Support Customer Support Trainings?
Learn Anywhere, Anytime & on Any Device
Our customer training program will assist you in delivering impactful training to your staff. With MapleLMS, you do not have to worry about “where”, “when” and how the trainings are delivered.
Easy Integrations
Simply connect your training platform to your existing CRMs like Zoho, Salesforce; AMS/EMS, HRIS, etc.
Gamified Learning
MapleLMS gamified learning is specifically designed to motivate and inspire user through badges, points, etc. With the help of gamification. Online sales training can become more powerful and useful for your sales team.
Tracking Reports
Get a timely report with integrated analytics which will support you to track conveniently the learning patterns and understanding learning goals.